These are the terms and conditions that apply to all retail customers who purchase products using the online store of this website. Please read and consider them carefully because your purchase is an acknowledgement and acceptance of our terms and conditions. The Products Images shown in the online store are as close as possible to the items supplied but it is inevitable that due to the handmade nature of items, there may be slight variations in size and colour. We do not issue exchanges due to any of these variations or for change of mind. Shipping Goods will be shipped using Australia Post's Registered Post service and normally sent within 7 working days. Special delivery requirements will be considered and quoted upon request. We are not responsible for any delivery delays after the order has left our warehouse or due to any circumstances beyond our control. Product Availability Our stock levels fluctuate daily and we endeavor to maintain the website to best reflect what is available at any given time. We will advise our customers within two days if goods are not available. Faults & Breakages International Connection takes care to quality control every item as it is dispatched. However, items may be damaged in freight. If an item arrives damaged it must be reported to us within 7 days of receipt of the item by email to info@lalo.com.au. Items will be replaced or exchanged. Refunds will not be issued. Any exchanges returned to us without prior warning will be rejected and returned to sender. International Connection will not accept responsibility for any faults or breakages after the order has been received in good condition and or beyond the 7 day ‘report it to us by email' window. Privacy International Connection is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalize your shopping experience with us; that's all. Registered users may receive additional announcements from us about products, services or special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications and you may request at any time to stop receiving our communications by sending us an email. Security When purchasing from International Connection Pty Ltd you can be sure we consider the security of your financial details to be of paramount importance that is why we have chosen PayPal to process your transaction. PayPal is the online transaction industry leader with a loss rate of less than 0.5% which is better than most financial institutions. However, if you have any questions regarding our security policy, please contact us by email. Problem Resolution If problems arise, users may contact us by email or phone. We are committed to resolving disputes ASAP. Please call us on 07 5503 1855 if you have any problems placing an online order. Pricing All of our prices are in Australian dollars (AUD) and include GST (Goods and Services Tax) as of 1st July 2000. Product prices are dynamically updated by our in house purchasing system when price changes are implemented.